FAQs – Halfdays

Skip to main contentEnable accessibility for low visionOpen the accessibility menu

Just added to your cart

Liquid error (snippets/cart-popup line 13): include usage is not allowed in this context

Qty:

View cart ()

Back to Shopping

FREE SHIPPING ON US ORDERS $95+. * [RESTRICTIONS APPLY](/content/pages/faq#shipping "FAQs"/index.html).

GET OUT OF TOWN. SHOP [FALL 2026.](/content/collections/fall-2026 "https://www.halfdays.com/collections/fall-2026"/index.html)

LinkDrop

[Shop](/content/pages/faq#shop ""/index.html)

New

Clothing

Snow

Accessories

SALE

Pre-Loved

LinkDrop

[Community](/content/pages/faq#community ""/index.html)

\ About us](/content/pages/about-us/index.html)

\ Events](/content/pages/events/index.html)

\ Join our Slack Channel](https://join.slack.com/t/halfdayschalet/shared_invite/zt-2yephw2c5-vC~S7UuECgdiCEuJ_zUZDA)

\ Store Locator](/content/pages/stockists/index.html)

Shop

New

Clothing

Snow

Accessories

SALE

Pre-Loved

Community

\ About us](/content/pages/about-us/index.html)

\ Events](/content/pages/events/index.html)

\ Join our Slack Channel](https://join.slack.com/t/halfdayschalet/shared_invite/zt-2yephw2c5-vC~S7UuECgdiCEuJ_zUZDA)

\ Store Locator](/content/pages/stockists/index.html)

Shop All

Your bag

View your bag

0

You’re $95 away from free shipping.

Complete Your Look

GwenUV™ Pant XXSXSSMLXL

$125

ADD -$125

Irene Pant XSSMLXL

$145

ADD -$145

Joan Square Neck Tank in MeltEffect™ XSSMLXL

$75

ADD -$75

Joan Skort in MeltEffect™ XXSXSSMLXL

$85

ADD -$85

Joan Square Neck Tank in MeltEffect™ XXSXSSMLXL

$75

ADD -$75

Joan Skort in MeltEffect™ XSSMLXL

$85

ADD -$85

GwenUV™ Pant XSSMLXL

$125

ADD -$125

GwenUV™ Pant XXSXSSMLXL

$125

ADD -$125

ᐸ

ᐳ

Complete Your Look

Joan Skort in MeltEffect™

XXS / Americano – Sold Out

XS / Americano – Sold Out

S / Americano – Sold Out

M / Americano

L / Americano

XL / Americano – Sold Out

add – $85

Chapelle Fleece Jacket

XXS / Navy

XS / Navy

S / Navy

M / Navy

L / Navy

XL / Navy

1X / Navy

2X / Navy

add – $175

Joan Square Neck Tank in MeltEffect™

XXS / Chardonnay

XS / Chardonnay – Sold Out

S / Chardonnay

M / Chardonnay

L / Chardonnay

XL / Chardonnay – Sold Out

add – $75

GwenUV™ Pant

XXS / Black

XS / Black

S / Black

M / Black

L / Black

XL / Black

add – $125

Mollie Baby Tee

XXS / White

XS / White

S / White

M / White

L / White

XL / White

add – $70

Joan Racerback Bra in MeltEffect™

XXS / Blue Fog

XS / Blue Fog

S / Blue Fog

M / Blue Fog

L / Blue Fog

XL / Blue Fog

add – $55

GwenUV™ Pant

XXS / Shadow – Sold Out

XS / Shadow – Sold Out

S / Shadow

M / Shadow

L / Shadow

XL / Shadow

add – $125

Claude Vest

XXS / Black

XS / Black

S / Black

M / Black

L / Black

XL / Black

1X / Black

2X / Black

add – $175

Joan Bike Short in MeltEffect™

XXS / Americano – Sold Out

XS / Americano

S / Americano

M / Americano

L / Americano

XL / Americano

add – $75

Discounts

Powered by Onward

Checkout+

Get Delivery Protection, Free US Returns, and a 90-day Guarantee.

Checkout+\ $0

Your bag is empty.

“Super warm, wind resistant, and oh so chic!”

– Rebecca L.

Complete Your Look

Joan Skort in MeltEffect™

XXS / Americano – Sold Out

XS / Americano – Sold Out

S / Americano – Sold Out

M / Americano

L / Americano

XL / Americano – Sold Out

add – $85

Chapelle Fleece Jacket

XXS / Navy

XS / Navy

S / Navy

M / Navy

L / Navy

XL / Navy

1X / Navy

2X / Navy

add – $175

Joan Square Neck Tank in MeltEffect™

XXS / Chardonnay

XS / Chardonnay – Sold Out

S / Chardonnay

M / Chardonnay

L / Chardonnay

XL / Chardonnay – Sold Out

add – $75

GwenUV™ Pant

XXS / Black

XS / Black

S / Black

M / Black

L / Black

XL / Black

add – $125

Mollie Baby Tee

XXS / White

XS / White

S / White

M / White

L / White

XL / White

add – $70

Joan Racerback Bra in MeltEffect™

XXS / Blue Fog

XS / Blue Fog

S / Blue Fog

M / Blue Fog

L / Blue Fog

XL / Blue Fog

add – $55

GwenUV™ Pant

XXS / Shadow – Sold Out

XS / Shadow – Sold Out

S / Shadow

M / Shadow

L / Shadow

XL / Shadow

add – $125

Claude Vest

XXS / Black

XS / Black

S / Black

M / Black

L / Black

XL / Black

1X / Black

2X / Black

add – $175

Joan Bike Short in MeltEffect™

XXS / Americano – Sold Out

XS / Americano

S / Americano

M / Americano

L / Americano

XL / Americano

add – $75

CONTINUE SHOPPING

www.halfdays.com

www.halfdays.com is blocked

This page has been blocked by an extension

ERR_BLOCKED_BY_CLIENT

Reload

This page has been blocked by an extension

www.halfdays.com

www.halfdays.com is blocked

This page has been blocked by an extension

ERR_BLOCKED_BY_CLIENT

Reload

This page has been blocked by an extension

www.halfdays.com

www.halfdays.com is blocked

This page has been blocked by an extension

ERR_BLOCKED_BY_CLIENT

Reload

This page has been blocked by an extension

www.halfdays.com

www.halfdays.com is blocked

This page has been blocked by an extension

ERR_BLOCKED_BY_CLIENT

Reload

This page has been blocked by an extension

Frequently Asked Questions

We’re here to help. We hope we can answer your questions below but if not, please feel free to reach out to us at heythere@halfdays.com.

GENERAL

ORDERS

SHIPPING

RETURNS

WARRANTY

PRODUCT CARE

PRE LOVED

WHOLESALE

CONTACT US

GENERAL FAQ

While we do not expect any products on our website to restock once sold out, we do partner with some amazing retailers that may carry the item you've been eyeing. [**See our full list of stockists here**](/content/pages/stockists "https://www.halfdays.com/pages/stockists"/index.html) .

Feel free to reach out to our team at heythere@halfdays.com if you have a question regarding the restock of a specific style, size, and color. If your size is currently out of stock, the easiest thing to do is sign up for our restock notifications so you'll be among the first to know if it comes back!

We recommend signing up for our restock notifications! You can do this from any product page on our website by selecting an out-of-stock product and clicking on the Notify Me button. By signing up, you'll be among the first to know if the item comes back. If you need assistance, you can always reach out to our team at heythere@halfdays.com.

Our outerwear generally runs true to size with room for a base layer underneath unless otherwise noted.

If you're still on the fence, you can check out our Size Chart, use the Find Your Size tool on any product page, or shoot us an email at heythere@halfdays.com.

If you notice a slight variation in color between two products, this is most likely due to a difference in fabric makeup. Since different types of fabrics react to dye differently, the way the color appears under different lighting conditions may vary slightly depending on the product. For example, since our Emma Soft Shell Pant and Aston Jacket are made from different fabrics, there may be a very slight variance in color between the two items even if you purchased a matching set. This is nothing to be concerned about, but rather just a normal variation—often referred to as tolerance—that occurs within textiles and apparel manufacturing!

If you discover a manufacturing defect with your Halfdays product, please reach out to our team at heythere@halfdays.com as soon as possible with your order number and photos of the product. We will work with you on next steps and do our best to resolve the issue. Please note that manufacturing defects do not include incidental damages from normal wear and tear, stains from spilled liquids, improper care, negligence, or the natural breakdown of colors and materials over an extended period of time and use. More information about our warranty can be found here.

You can always check out our current job listings on our careers page! Don't see what you're looking for? Drop us a line - heythere@halfdays.com.

Email us anytime at heythere@halfdays.com. We will do our best to get back to you within 24 hours, although we usually respond faster than that. Please note we are closed on Thanksgiving, Christmas, and New Year's Day.

New customers who subscribe to our email and SMS updates are eligible to receive 10% off their first order. Head to the link [**here**](/content/pages/subscribe "https://www.halfdays.com/pages/subscribe"/index.html) and complete the steps to subscribe and receive a discount code.

Terms & Conditions:

Customers must be actively subscribed to email and SMS marketing to receive a discount code. Discount is only available for new subscribers who have not previously placed an order on halfdays.com. Non-transferable. Discount cannot be stacked with other promotions or applied to past purchases. Applicable on full-price products only, excludes discounted items and collaboration products. Code is one-time use, expires 7 days from the issue date.

Yes, we do offer a professional discount to qualified individuals who currently work in the outdoor industry. To confirm your eligibility, please complete our application form here: Industry Discount Application.

If your application is approved, a member of our team will reach out within one week to share your unique discount code and provide more details about the program. Please note, eligibility is not guaranteed and can be revoked at any time.

We are proud to say that all Halfdays products in our main collection are completely free of PFAS as of January 1, 2025.

Please note that items listed in our Pre-Loved collection are sold in gently used or refurbished condition, meaning those products may contain PFAS if they were originally released prior to January 2025.

Each product has unique care instructions that can be found on the product page of our website as well as on the tag inside the garment. Please be sure to check each garment carefully as the care instructions may vary.

Visit us in Denver!

Store Information:

The Halfdays Flagship Store is located at 2609 Walnut Street, Denver CO 80205. Store hours are Monday - Saturday from 10 AM - 7 PM Mountain Time, Sunday 10 AM - 6 PM Mountain Time.

Store Events:

If you are interested in hosting a private event with us at the store, please feel free to submit your request [**here**](/content/pages/private-events "https://www.halfdays.com/pages/private-events"/index.html).

Shopped our Sample Sale? Here are the answers to some commonly asked questions:

Q: What is the nature of the products listed during the Sample Sale?

A: Our annual Sample Sale is our way of offering previously returned and gently used Halfdays products at a discounted price, post ski season. Sample Sale inventory may contain a mix of unworn but returned and gently used items from previously released Halfdays collections (think: photo samples, returned items with missing packaging, and limited colors and styles that we're clearing out to make room for next season).

Q: Can I return my Sample Sale purchase?

A:All sales are final during the Halfdays Sample Sale. Please note that this means Sample Sale items are excluded from our standard return and exchange policy. Additionally, Sample Sale items are excluded from our normal warranty coverage. If you encounter any issues with your purchase, please reach out to our team at heythere@halfdays.com and we'll do our best to make it right.

Q: Do you offer price adjustments if I made a purchase earlier in the season?

A: Sample Sale pricing is limited to the duration of the sale, which means it is not applicable to previous purchases and is not transferable to items on our main site.

Q: Can I use a discount code on my Sample Sale purchase?

A: Sample Sale pricing is not combinable with other discounts or promotions. Additional discounts will not be honored.

Q: Can I use Halfdays Store Credit or a gift card on my Sample Sale purchase?

A: Due to system limitations, we are unable to apply store credit or gift cards to Sample Sale orders.

Q: Do you ship Sample Sale orders internationally?

A: Sample Sale orders are available to ship within the US and Canada only. Orders destined for Canada will be DDP (delivered duty paid), meaning that the shipping fee at checkout is inclusive of any duties and taxes associated with the order.

Q: How much does shipping cost on Sample Sale orders?

A: Each US Sample Sale order is subject to a flat $5 shipping fee. All orders will ship via FedEx Ground Economy. Expedited shipping options are unavailable for Sample Sale orders due to high volume.

Q: How long will it take to receive my Sample Sale order?

A: Due to high volume, please allow 3-5 business days for your order to process before shipping. Delivery typically takes 5-7 business days once the order is shipped.

ORDERS

If you have a unique discount code, it can be entered on the checkout page. Please note, discount codes are one-time use. If you return your order, the code will not be reissued. However, if you exchange your order for a new size, length, or color, the discount will automatically carry over.

Only one discount code can be used per order. Discount codes are not combinable with other discounts or promotions. Discount codes are applicable to full-price products only, and do not apply towards sale items in our Last Run collection or Pre-Loved items in our Second Lift collection. Halfdays Sets are priced as marked, and additional discounts can not be added. HOKA products are excluded from all discounts and promotions.

You can order on our website at www.halfdays.com or check out all our stockists! If you need assistance placing an order over the phone, check out our Accessibility page.

Yes, duties and taxes are included in the total cost for international orders so that there are no unexpected fees on delivery. Please note, these fees are determined by the local government and are not controlled or retained by Halfdays. A breakdown of how much duties and taxes cost will be displayed at checkout along with any applicable shipping fees.

Per customs regulations, duties and taxes on international orders are non-refundable once an order has been exported and delivered. Duties and taxes are non-refundable even in the event of a return.

We currently accept payments through most major credit cards, as well as Shop Pay and Afterpay. You can also check out using a Halfdays gift card or Store Credit. Please note that at this time we are unable to accept split payment methods. Refunds will be issued to the original payment method chosen.

We’re so sorry, but at this time we cannot accept split payment methods.

Due to system limitations we are unable to make any order edits after an order is placed. This is in an effort to improve efficiency and fulfillment flows and we apologize for any inconvenience this may cause. However, you can return any unwanted items once they are delivered. Please refer to our [Return Policy](/content/pages/faq#returns "https://www.halfdays.com/pages/faq#returns"/index.html) for eligibility and note that tags must still be attached and items in unworn condition.

All customers can use this link to make a return or exchange. If you need assistance with this, please contact us at heythere@halfdays.com and we'll get back to you during regular business hours (daily from 9 AM to 5 PM Mountain Time).

If you need to cancel your order, please immediately reach out to our support team at heythere@halfdays.com. We cannot guarantee cancellation will be possible as once it is in a certain fulfillment status this is no longer an option. If a cancellation is not possible we are happy to help with a return or an exchange!

It is the customer's responsibility to verify all information at checkout, and this includes using the correct shipping address.

If you need to update your shipping address please immediately reach out to our support team at heythere@halfdays.com. Since our orders are fulfilled quickly we cannot guarantee a change will be possible. Please note, once an order is fulfilled and the shipping label has been printed we are not able to update the shipping information. Halfdays is not liable for any packages that are undeliverable, mis-delivered, or lost due to an address input error.

Please be advised, we do not offer price matching or price adjustments.

SHIPPING

We offer free standard shipping for orders of $95+ destined within the contiguous US. Orders with standard shipping may take 2-3 business days to process before they are shipped. Once fulfilled, they are sent via FedEx Ground Economy which has an approximate shipping and delivery turnaround time of 5-7 business days. This means that the total turnaround time from order placement to delivery can take 7-10 business days. Free 2-day shipping for Alaska and Hawaii is available on orders $200+. Please note shipments going to Alaska and Hawaii may take longer to arrive due to additional transit time.

Orders shipping to Puerto Rico and Guam will ship via USPS Priority Mail, which has an average transit time of 5-7 business days.

International shipping times vary depending on the country of origin, but orders typically are delivered within 10-15 business days once shipped. Please note, this does not include order processing time which is 2-3 business days. The total turnaround time from order placement to delivery can take 12-18 days for international orders. Shipping to Australia and New Zealand can take longer than that due to additional restrictions and processing time at customs.

Please note we are not responsible for any address entry errors. If you need your shipping address updated please reach out to our support team ASAP at heythere@halfdays.com or through our live chat. Once an order ships it is out of our control and address changes can no longer be made.

Orders are fulfilled and shipped Monday - Friday. Our fulfillment center is closed on the weekends and federal holidays. Orders placed after 3 PM EST on weekdays will begin processing the following business day.

Please note that processing and shipping times may vary during new product launches, high-volume seasons, and holidays. If an order is time-sensitive, we highly recommend selecting an expedited shipping service at checkout for day-definite delivery. Halfdays is not responsible for any unexpected delays by the shipping carrier, such as delays due to inclement weather.

Yes! For US orders we offer two expedited options via FedEx which can be added at checkout:

- Faster shipping for $35 (delivery in 2-3 business days once shipped)

- Fastest shipping for $60 (delivery in 1-2 business days once shipped)

Please note orders with expedited shipping are still subject to processing time which is typically 1-2 business days. Processing and shipping times may vary based on new product launches, high-volume seasons, and holidays. If an order is time-sensitive, we highly recommend selecting an expedited shipping service at checkout for day-definite delivery. Halfdays is not responsible for any unexpected delays by the shipping carrier, such as delays due to inclement weather.

Yes, we now ship globally! We are unable to ship to APOs, FPOs, or DPOs at this time. If you are located in Australia, Canada, Great Britain, Mexico, or New Zealand select the country in the country selector at the bottom right hand corner of the page for the prices to show in your country's currency. The prices will be shown in USD for all other countries. International orders have duties and taxes included in your total so there are no unexpected fees upon delivery. Please note that shipping fees, duties, and taxes are non-refundable if an order/item is returned.

International order tracking may take up to 7 business days from order fulfillment to update as it needs to get received and sorted by the carrier before being exported. Once it is received it may take 24-48 hours for an update to appear on the tracking page. Some countries like Australia and Canada are experiencing delays due to customs clearance backlogs and inclement weather which will increase the shipping time and is out of our control. International service delays can be seen here. If you have any questions about your international shipment you may reach out directly to the carrier from the Need Help icon on the tracking page or send them an email at help@passportshipping.com.

Duties and taxes are dynamically calculated depending on various factors: country destination, weight, dimensions, and order total. Please note, these fees are determined by the local government and are not controlled or retained by Halfdays.

Additional fees may apply for some countries depending on certain factors. For instance, orders going to Australia or New Zealand that exceed $1,000 in local currency will be subject to an additional $150 fee, per governmental regulations. These shipments are also subject to additional inspection that may lead to longer transit times.

Halfdays has partnered with Onward to provide our customers with carbon neutral shipping protection, as well as other benefits like free return shipping on US orders and a 90-day satisfaction guarantee. This means that when you add Onward Checkout+ to your Halfdays order, you’ll be protected against lost, stolen or damaged packages. You’ll also have a 90-day extended warranty that protects against rips, tears and other issues arising from normal usage.

If you choose to waive Onward shipping protection and your package is damaged, stolen, or lost in transit, you can reach out to us for help. We will do our best to assist, although we cannot guarantee that we’ll be able to recover your package once it is passed off to our shipping partner.

Onward is an on-demand concierge service that covers our customers in the event they have shipping or product issues. If you add Onward Checkout+ to your Halfdays order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.

While we highly recommend adding Onward to your order, you always have the option to waive the coverage before or immediately after checking out. Please note that once your order has been fulfilled and shipped, Onward is no longer able to be refunded since the coverage is already being provided on your order. Onward is a premium service rendered on your order and similar to a non-refundable shipping fee, it can not be returned or refunded if other items in your order are returned.

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from any shipments covered with Onward.

We know that shipping and delivery issues can be stressful, and our goal is to make the next steps as easy as possible. If you added Onward Checkout+ to your order, you can quickly file a claim here. You can also file through the email that Onward sent you after completing your purchase. Our team at Halfdays is here to support you if you need any help filing a claim or following up on a resolution for a lost, stolen, or damaged package.

If you chose to waive Onward shipping protection, you can still reach out to us at heythere@halfdays.com for help. We will do our best to resolve the issue, although we cannot guarantee that we'll be able to recover your package once it has been passed off to our shipping partner.

Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.

Onward’s full protection policies can be found here.

RETURNS

All returns or exchanges can be submitted through this link within 15 days of order delivery or in-store purchase. Items must be in unworn condition with tags still attached to be eligible. If a return does not meet these requirements when inspected, the item will be rejected and sent back to the customer. If a return is not shipped back within the allotted time, it will expire and no longer be eligible to be returned. However, you will receive reminder emails beforehand so you don't forget! If you need assistance with a return or exchange, please contact us at heythere@halfdays.com and we'll get back to you during regular business hours (daily from 9 AM to 5 PM Mountain Time).

Please note that there is a flat rate handling fee of $8.95 associated with all US returns. Once we receive and process your return, this fee will be deducted from your refund automatically.

For international orders, the return fee is dynamic and can vary based on your location and the contents of the return. This fee will be automatically calculated for you when you initiate your return, and deducted from your refund automatically. Please note, duties and taxes are non-refundable.

When dropping off your return at an approved carrier location, we highly recommend asking for a receipt in case the package is lost in transit while on its way back to us. If a return is not received, we will require evidence, such as a receipt from the carrier or a tracking number that indicates the return was sent back.

US RETURN POLICY

All items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment or exchanged within 15 days of order delivery. Items must be unworn, unwashed, unaltered, and with tags still attached to be eligible for a return. Please note that tags must still be attached to be eligible for a return and we reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

We ask that you take care when trying on our products. Items with make-up, odors, deodorant, other stains, or hair are considered damaged and will not be accepted. If we do not accept a return, it will be returned to the customer. If a return is not shipped back within the allotted time, it will expire and no longer be eligible to be returned.

Please note that shipping charges are not refundable and Final Sale items are not returnable, exchangeable, or refundable at any time. Halfdays is not liable for any non-Halfdays items shipped back to us in error.

INTERNATIONAL RETURN POLICY

All items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment within 15 days of order delivery. Items must be unworn, unwashed, unaltered, and with tags still attached to be eligible for a return. Tags must still be attached to be eligible for a return; otherwise, we will not accept it and send it back to the customer.

International return shipping will be deducted from the refund and we do not refund any duties or taxes paid. Please note that refunds are issued in the currency the order was originally placed in, regardless of fluctuations in the exchange rate. Additionally, shipping charges are not refundable and Final Sale items are not returnable, exchangeable, or refundable at any time.

When dropping off your return at an approved carrier location, we highly recommend asking for a receipt in case the package is lost in transit while on its way back to us. If a return is not delivered back to us, we will require evidence, such as a receipt from the carrier or a tracking number that indicates the return was sent.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here.

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Once your return is delivered back to us, it will be thoroughly inspected by our returns team and processed within 5 business days. We will notify you if your return is approved or rejected based on the criteria outlined in our policies above.

If your return is approved, your refund will be processed and applied to the original method of payment. You will receive email confirmation of your refund, and any applicable return fees will automatically be deducted from your refund. If your return is not accepted for any reason (i.e. tags removed, damage, stains, rips) we will reach out to notify you and arrange the return of your item(s).

Please note that there is a flat rate handling fee of $8.95 associated with all US returns. Once we receive and process your return, this fee will be deducted from your refund automatically. Once issued by Halfdays, refunds can take up to 3-5 business days to appear back on your bank account or credit card statement. Processing times can vary depending on your financial institution.

For international orders, the return fee is dynamic and can vary based on your location and the contents of the return. This fee will be automatically calculated for you when you initiate your return, and deducted from your refund automatically. Please note, duties and taxes are non-refundable even in the event of a return.

If you used a Halfdays gift card to pay for your order, then your refund will be returned to that same gift card in the event of a return. Please note, we are only able to issue refunds to the original payment method used. If you used a gift card and a credit card, the respective amounts paid by each method will also be refunded accordingly. We can not refund more than the amount originally authorized by your credit card company. Additionally, gift cards are not eligible for return or refund.

Yes, you can absolutely choose store credit instead of returning for a refund! For international customers, the return shipping cost will be deducted from the store credit amount. Halfdays Store credit will automatically be issued to you in the form of a digital gift card to the email we have on file once your return has been sent back. Please note that store credit expires five (5) years from the date of issue.

Please note that if you opt for store credit for a return this is not reversible. Once the credit has been issued, it is not redeemable for cash which means we can not convert it back to a refund. If you use the store credit to make another purchase and end up returning that purchase, your refund will go back to the gift card.

We offer easy exchanges within 15 days of order delivery. Here's how to set up your exchange:

- Start here.

- Follow the steps in the self-service portal. You'll be able to exchange for the same item in a different color or size, or add completely new items to your exchange order instead.

- Confirm your shipping address and double-check your new items before submitting your exchange. Then, simply print your return label and drop the return package off at an approved carrier location.

Please note, exchange orders cannot be edited or cancelled once submitted due to system limitations. Exchanges are subject to the same terms and conditions as returns. All items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment or exchanged within 15 days of order delivery. All items must be unworn, unwashed, unaltered, and with tags still attached to be eligible for a return or exchange and we reserve the right to refuse returns that show signs of wear or do not meet the above criteria. If we do not accept a return, it will be sent back to you.

If you need assistance with a return or exchange, please contact us at heythere@halfdays.com and we'll get back to you during regular business hours (daily from 9 AM to 5 PM Mountain Time).

We offer instant exchanges to make sure that your new items don't go out of stock before the original items are returned. As soon as you submit your exchange, your new order will be confirmed and we'll start preparing it to ship out ASAP. Here how this works:

- A credit card is required to submit an exchange. We'll place a $1 hold on your account, which will be removed as soon as your return is on its way back to us. Be sure to use the return label we provide as that's how we'll track your return's progress.

- Please note, if the original item(s) are not returned within 28 days you will be charged in full for the exchange order.

Once an exchange has been submitted we are unable to make any edits or cancellations due to system limitations. Please keep this in mind when creating an exchange and check that you are selecting the correct size and color before submitting. If you submit an exchange and no longer need it, you are welcome to submit a return once your order is received.

Yes, if you have initiated multiple returns and would like to send it all back in one package you can use just one of the return labels. However, please note that you will need to include the corresponding packing slip for each return that was initiated. Even if the return authorizations were for items on the same order, if they were initiated separately we will need the packing slip for each one included in the return. This is so our returns processing team knows which return goes to which return authorization and reduces any additional processing time that may arise from any confusion.

Discount codes are one-time use. If you return an order that was purchased with a discount code, the code will not be reissued. However, if you exchange your order for a new size, length, or color, the discount will automatically carry over.

Items that are on sale can be returned within 15 days of order delivery unless they are Final Sale.

All items from our [**Pre-Loved collection**](/content/collections/second-lift-pre-loved-styles "https://www.halfdays.com/collections/second-lift-pre-loved-styles"/index.html) are Final Sale. Select items from our [**Last Run collection**](/content/collections/last-run-sale-items "https://www.halfdays.com/collections/last-run-sale-items"/index.html) may be marked Final Sale. If an item is marked Final Sale, it will be noted on the product page, just beneath the product name, in red text. If you are unsure about an item's return eligibility, feel free to reach out to us at heythere@halfdays.com and our team will be happy to help!

Please note, Final Sale items are excluded from our standard return and exchange policy. Items marked Final Sale are not eligible for return or exchange at any time.

WARRANTY

All of our products are covered against manufacturing defects by a 365-day warranty (from date of purchase) as long as they are original, unaltered, and unmodified. Defects in materials and workmanship will be replaced at the discretion of the Halfdays team. However, depending on the situation, condition of the product, and current inventory we cannot guarantee a replacement. Please note that if we do offer to replace an item, it will be for the same item/size/color unless it is out of stock. An exact replacement may not be possible depending on current colors and styles available. Our colors are subject to change like any other apparel and may not be available at the time of replacement. If this is the case, we will offer to replace with another available color. If you got a matching set, we will only replace the damaged item. This warranty does not cover incidental damages, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over an extended time and use. Final sale items or items purchased from our Sample Sales are not covered by our warranty.

Please note that after 365 days from the date of purchase, we will not be able to replace any items.

Any items purchased from a Sample Sale, in-person or online, are ineligible to be covered by our warranty as the items are Final Sale and purchased as is.

To inquire about a replacement please reach out to heythere@halfdays.com with your order number, photos of the product issue, and an explanation of the situation. See below for more information and exclusions on our warranty.

We stand by the quality of our products, and each one of our trusted retail partners is equipped to offer a replacement or reimbursement for Halfdays products that meet our warranty criteria. Warranty claims must be submitted within 365 days of the original order date, and proof of purchase is required. Please reach out to the retailer where your purchase was made to start a claim.

Since the retailer handles all payment processing, shipping, returns, and customer support for orders purchased through them, we recommend that you reach out to them directly. If you need additional support, our team is here to help. You can reach us at heythere@halfdays.com.

Please note that we do not offer warranty coverage on products purchased from second-hand resellers or anywhere other than our official retail partners.

All of our products are covered by a 365-day warranty (from date of purchase) for manufacturing defects as long as they are original, unaltered, and unmodified. All replacements will be made at our team's discretion. This warranty does not cover incidental damages, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over an extended time and use.

Some things that are not covered include:

- Stains from spilled liquids or food i.e. coffee, drinks, chili, your favorite snack.

- Cuts at the bottom of pant legs from skis.

- Cosmetic stains such as dirt stains from falling that do not affect the functionality of the garment.

- Reasonable wear and tear from impacting trees, rocks, skis, icy parking lots, or other sharp objects.

- Missing parts due to misplacement or negligence. We do not cover lost belts, hoods, goggle wipes, etc.

This is not an exhaustive list and we reserve the right to refuse a return if the damage is determined to not be due to a defect. If you are unsure if something is covered, please reach out to us and we’d be happy to help.

Damaged/defective items must be sent back to Halfdays via a prepaid label in order to receive a refund or replacement. We ask that damaged items are returned so that our team can inspect the items to identify the cause of the defects. This helps us make improvements for future products!

While we do not currently have a repair service, we are in the process of developing potential systems for repairs, upcycling, and reuse for damaged products. In the meantime, please let us know if your Halfdays products have any manufacturing or workmanship defects within 365 days of purchase and we will work with you to replace your item if possible. We are also continuously working to improve our quality, sizing, and fit. If you have any feedback please let us know!

For mail-in repair services, we highly recommend Gear re-Store.

PRODUCT CARE

Always check the care instructions on the inside of your Halfdays garment for specific information on how to properly take care of your gear. We’ve found that these tips can help extend the life of your garment and reduce environmental impact.

We recommend using a detergent that is made for technical outerwear as it can help your products last. Other detergents can leave residues that will affect the performance of the gear over time. If you are using a non gear specific detergent, it is advised to use a second rinse cycle to help remove any residual soap that may be left on the garment.

Our recommended gear specific detergent is Nikwax® for all of your cleaning and rewaterproofing needs.

We do not recommend using fabric softeners or dryer sheets due to the waxy agents they leave behind. This residue can impair moisture wicking, quick dry, and odor repellent fabrics as well as inhibit the DWR (Durable Water Repellent) coating on your outerwear from performing its job of keeping you dry!

We do not recommend dry cleaning your gear as it can affect the performance of the product. More importantly, the EPA estimates that 85% of the dry cleaners in America use perchloroethylene, or “perc,” to clean garments and textile products. This chemical solvent has significant human and environmental risks. We care about clean clothes but we care more about the environment.

Due to the unique seamless construction of our Georgie Puffer Jacket, we recommend that you care for this item by spot cleaning only. We advise against machine washing or dry cleaning this item. Please see below for some helpful tips on how to care for the Georgie Puffer Jacket:

For Stains

Spot treat any stains as needed with a diluted mixture of Nikwax® or another mild detergent and water. Let the treated stain sit overnight and air dry in a well-ventilated area.

For Odors

Sprinkle baking soda over the affected areas and gently rub in to ensure that it is evenly dispersed. Let sit overnight, then shake the jacket outside to remove the baking soda, brushing off any excess.

Wash on delicate with like colors and fabrics. Hang to dry.

Products containing wool, such as our merino wool-blend base layers and ski socks, should always be laundered with care. Machine wash your wool or wool-blend items in cold water, and always hang them to dry. Do not put them in a machine dryer as this will cause them to shrink and lose their shape, due to the nature of the fabric.

Pilling tends to be more noticeable on wool or wool-blend items due to the nature of the fabric. We recommend using a sweater comb or pill shaver to gently remove any pills or fuzz.

PRE LOVED FAQ

[**Second Lift**](/content/collections/second-lift "https://www.halfdays.com/collections/second-lift"/index.html), the Halfdays Pre-Loved collection, is our way of offering gently used items at a discounted price. It’s a circular commerce model, powered by our partner Trove, that allows us to sell items that have been repaired, restored, or returned with minor defects or missing packaging. These items are still in great condition but don’t meet our standards for full-price sales.

To clarify: We are not selling items that are damaged or violate our policies. Our return policy remains unchanged—we do not accept returns of used products. Each item in the Halfdays Pre-Loved collection is carefully inspected to ensure it meets our quality standards, giving you the chance to purchase Halfdays products at a lower cost.

We carefully inspect each Pre-Loved item individually and assign one of three grades below based on its condition.

- Excellent: Like new, no visible signs of wear.

- Very Good: Barely worn, plenty of life left. Some light signs of wear may be visible.

- Good: Likely to show signs of wear, may have been repaired or restored.

See condition notes and product images for more details, if applicable.

Not yet! The Halfdays Pre-Loved collection is not currently available to buyers anywhere outside of the US. However, international customers can shop our main Halfdays collection here.

You can pay via our secure checkout in the same way as with any Halfdays order. You can complete the checkout process with both Pre-Loved and full-price Halfdays gear in one transaction. We currently accept Visa, Mastercard, Amex, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Paypal, and Venmo. You can also check out using a Halfdays gift card or Store Credit. Please note that at this time we are unable to accept split payment methods.

Shipping is included on Pre-Loved items so there will not be an additional shipping fee at checkout. Please note that expedited shipping is not currently available for Pre-Loved items.

Please allow 3-5 business days from order placement for our team to fulfill your order. Once your order is fulfilled, you will receive a confirmation email containing the tracking number. Orders typically arrive within 5-7 business days once shipped. Please note Pre-Loved items and full-price Halfdays items are fulfilled from different locations and will ship in separate packages. All orders ship from Denver, Colorado.

All Halfdays Pre-Loved purchases are Final Sale. Please note that this means Pre-Loved items are excluded from our standard return and exchange policy. Items may only be returned if they arrive damaged or defective, or if they do not match the description on our website. If you have any questions or concerns, feel free to reach out to us at heythere@halfdays.com!

While the images on our website are meant to be representative of look and style of each Pre-Loved product, they are not necessarily exact depictions of the actual item you will receive. We do try our best to showcase the general look and feel of these items, but since they are gently used and each listing is unique, there may be slight variations in the features or condition of the product compared to our regularly priced items.

WHOLESALE

Interested in carrying Halfdays? Please contact us at wholesale@halfdays.com for wholesale inquiries. When reaching out, please share your store details, location, and a little bit about your business. We'll be in touch!

You can find our full list of stockists [**here**](/content/pages/stockists "https://www.halfdays.com/pages/stockists"/index.html)!

CONTACT US

You can reach Halfdays Apparel by sending an email to heythere@halfdays.com or texting us at +1 650-284-2604. You can also chat with us directly from our website during regular business hours. Our support team is available daily from 9 AM - 5 PM Mountain Time.

Outside of those hours we will do our best to get back to you as soon as possible, thank you for your patience and understanding! Please note we are closed on Thanksgiving, Christmas, and New Year's Day.

Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device

Live chat

Shopping in a different location?

United States

Confirm

$0

CloseRemove

Send something they'll actually love.

A thoughtful gift, right on time. Write your message, choose a delivery date, and we'll take care of the rest.

To

To is required

Invalid

From

From is required

Invalid

Message

0/210

Message is required

Invalid

Recipient's email

Invalid

Recipient's phone number

Invalid

Enter a mobile phone number

Email and/or phone number is required

When should we send your message?

Select a method for your message

Your message will be sent when you complete your order

Your message will be sent at the selected date and time

Date

Date is required

Select a date in the future

Time12:00 AM12:30 AM1:00 AM1:30 AM2:00 AM2:30 AM3:00 AM3:30 AM4:00 AM4:30 AM5:00 AM5:30 AM6:00 AM6:30 AM7:00 AM7:30 AM8:00 AM8:30 AM9:00 AM9:30 AM10:00 AM10:30 AM11:00 AM11:30 AM12:00 PM12:30 PM1:00 PM1:30 PM2:00 PM2:30 PM3:00 PM3:30 PM4:00 PM4:30 PM5:00 PM5:30 PM6:00 PM6:30 PM7:00 PM7:30 PM8:00 PM8:30 PM9:00 PM9:30 PM10:00 PM10:30 PM11:00 PM11:30 PM

Time is required

Select a time in the future

Your message will be sent when your order is delivered to your shipping address

Save messageAdd to cart

Powered by

Message saved

Gift card added to cart!

Message removed

Add a gift message 🎁Edit gift message 🎁

Check the balance of your gift card

Searching...

Not found

Expired on

Balance:

Initial balance:

Expires on:

CloseRemove

Send something they'll actually love.

A thoughtful gift, right on time. Write your message, choose a delivery date, and we'll take care of the rest.

To

To is required

Invalid

From

From is required

Invalid

Message

0/210

Message is required

Invalid

Recipient's email

Invalid

Recipient's phone number

244 results found

No results found

Invalid

Enter a mobile phone number

Email and/or phone number is required

When should we send your message?

Select a method for your message

Your message will be sent when you complete your order

Your message will be sent at the selected date and time

Date

Date is required

Select a date in the future

Time is required

Select a time in the future

Your message will be sent when your order is delivered to your shipping address

Save messageAdd to cart

Powered by

Message saved

Gift card added to cart!

Message removed

We use cookies and tracking pixel technologies to enhance your Halfdays shopping experience, understand site performance, and support our marketing efforts. You can manage your preferences at any time. You may also review our Privacy Policy to learn more. We may also share information about your use of our site with our partners, including Google, for advertising and analytics purposes. Privacy Policy

DeclineAccept

shop.app

shop.app is blocked

This page has been blocked by an extension

ERR_BLOCKED_BY_CLIENT

Reload

This page has been blocked by an extension