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Complete Your Look [GwenUV™ Pant](/content/products/gwen-uv-pant-black?variant=47916669763809&vslyvid=fae9f485-4179-456a-930e-b9b591f816c7&vslywgid=4120b0aef951499c8b1d3bd0fbd75912&vslysid=_loomi_addon_1776125852199/index.html) XXSXSSMLXL $125 ADD -$125 [Irene Pant](/content/products/irene-pant-americano?variant=48469842919649&vslyvid=fae9f485-4179-456a-930e-b9b591f816c7&vslywgid=4120b0aef951499c8b1d3bd0fbd75912&vslysid=_loomi_addon_1776125852199/index.html) XSSMLXL $145 ADD -$145 [Joan Square Neck Tank in MeltEffect™](/content/products/joan-square-neck-tank-americano?variant=47953047159009&vslyvid=fae9f485-4179-456a-930e-b9b591f816c7&vslywgid=4120b0aef951499c8b1d3bd0fbd75912&vslysid=_loomi_addon_1776125852199/index.html) XSSMLXL $75 ADD -$75 [Joan Skort in MeltEffect™](/content/products/joan-skort-americano?variant=47953505616097&vslyvid=fae9f485-4179-456a-930e-b9b591f816c7&vslywgid=4120b0aef951499c8b1d3bd0fbd75912&vslysid=_loomi_addon_1776125852199/index.html) XXSXSSMLXL $85 ADD -$85 [Joan Square Neck Tank in MeltEffect™](/content/products/joan-square-neck-tank-blue-fog?variant=47953069506785&vslyvid=fae9f485-4179-456a-930e-b9b591f816c7&vslywgid=4120b0aef951499c8b1d3bd0fbd75912&vslysid=_loomi_addon_1776125852199/index.html) XXSXSSMLXL $75 ADD -$75 [Joan Skort in MeltEffect™](/content/products/joan-skort-chardonnay?variant=47953559683297&vslyvid=fae9f485-4179-456a-930e-b9b591f816c7&vslywgid=4120b0aef951499c8b1d3bd0fbd75912&vslysid=_loomi_addon_1776125852199/index.html) XSSMLXL $85 ADD -$85 [GwenUV™ Pant](/content/products/gwen-uv-pant-shadow?variant=47916688441569&vslyvid=fae9f485-4179-456a-930e-b9b591f816c7&vslywgid=4120b0aef951499c8b1d3bd0fbd75912&vslysid=_loomi_addon_1776125852199/index.html) XSSMLXL $125 ADD -$125 [GwenUV™ Pant](/content/products/gwen-uv-pant-nirvana?variant=48469906063585&vslyvid=fae9f485-4179-456a-930e-b9b591f816c7&vslywgid=4120b0aef951499c8b1d3bd0fbd75912&vslysid=_loomi_addon_1776125852199/index.html) XXSXSSMLXL $125 ADD -$125 ᐸ ᐳ Complete Your Look ### Joan Skort in MeltEffect™ XXS / Americano – Sold Out XS / Americano – Sold Out S / Americano – Sold Out M / Americano L / Americano XL / Americano – Sold Out add – $85 ### Chapelle Fleece Jacket XXS / Navy XS / Navy S / Navy M / Navy L / Navy XL / Navy 1X / Navy 2X / Navy add – $175 ### Joan Square Neck Tank in MeltEffect™ XXS / Chardonnay XS / Chardonnay – Sold Out S / Chardonnay M / Chardonnay L / Chardonnay XL / Chardonnay – Sold Out add – $75 ### GwenUV™ Pant XXS / Black XS / Black S / Black M / Black L / Black XL / Black add – $125 ### Mollie Baby Tee XXS / White XS / White S / White M / White L / White XL / White add – $70 ### Joan Racerback Bra in MeltEffect™ XXS / Blue Fog XS / Blue Fog S / Blue Fog M / Blue Fog L / Blue Fog XL / Blue Fog add – $55 ### GwenUV™ Pant XXS / Shadow – Sold Out XS / Shadow – Sold Out S / Shadow M / Shadow L / Shadow XL / Shadow add – $125 ### Claude Vest XXS / Black XS / Black S / Black M / Black L / Black XL / Black 1X / Black 2X / Black add – $175 ### Joan Bike Short in MeltEffect™ XXS / Americano – Sold Out XS / Americano S / Americano M / Americano L / Americano XL / Americano add – $75 Discounts [Powered by Onward](https://useonward.com/for-shoppers?utm_source=widget) Checkout+ Get Delivery Protection, Free US Returns, and a 90-day Guarantee. [Checkout+\\ $0](/content/checkout/index.html) Your bag is empty. “Super warm, wind resistant, and oh so chic!” – Rebecca L. Complete Your Look ### Joan Skort in MeltEffect™ XXS / Americano – Sold Out XS / Americano – Sold Out S / Americano – Sold Out M / Americano L / Americano XL / Americano – Sold Out add – $85 ### Chapelle Fleece Jacket XXS / Navy XS / Navy S / Navy M / Navy L / Navy XL / Navy 1X / Navy 2X / Navy add – $175 ### Joan Square Neck Tank in MeltEffect™ XXS / Chardonnay XS / Chardonnay – Sold Out S / Chardonnay M / Chardonnay L / Chardonnay XL / Chardonnay – Sold Out add – $75 ### GwenUV™ Pant XXS / Black XS / Black S / Black M / Black L / Black XL / Black add – $125 ### Mollie Baby Tee XXS / White XS / White S / White M / White L / White XL / White add – $70 ### Joan Racerback Bra in MeltEffect™ XXS / Blue Fog XS / Blue Fog S / Blue Fog M / Blue Fog L / Blue Fog XL / Blue Fog add – $55 ### GwenUV™ Pant XXS / Shadow – Sold Out XS / Shadow – Sold Out S / Shadow M / Shadow L / Shadow XL / Shadow add – $125 ### Claude Vest XXS / Black XS / Black S / Black M / Black L / Black XL / Black 1X / Black 2X / Black add – $175 ### Joan Bike Short in MeltEffect™ XXS / Americano – Sold Out XS / Americano S / Americano M / Americano L / Americano XL / Americano add – $75 [CONTINUE SHOPPING](/content/collections/all/index.html) Halfdays Recruiting Halfdays # CX Agent (Seasonal) Location: Denver, CO Team: Other Salary Range: $19-21/hr Reports to: Senior CX Manager ## The Role **Overview:** The Halfdays Customer Experience (CX) department is looking for a Seasonal CX Agent to join the team at our Denver HQ. This is a full-time, seasonal position, beginning in September 2026 and going through March 2027. There is potential for this role to turn into a full-time, year-round position, depending on the needs of the business. This role primarily involves handling inbound customer calls, texts, and emails, and requires the ability to do so in a friendly and welcoming manner. The agent will report to the Senior CX Manager, and will represent the Halfdays brand by delivering above and beyond experiences for our customers. **Responsibilities:** - Address inbound customer interactions via phone, email, live chat, SMS, and Instagram DMs - Work with customers to efficiently address their concerns, such as technical issues, payment concerns, warranty claims, or shipping and delivery questions - Provide an unmatched customer experience through expert knowledge of our products and policies, while creating meaningful connections with customers - Create a welcoming and comfortable environment for customers to ask questions, learn about our brand, and share feedback - Process customer returns that are sent to the office - Moderate customer reviews by responding with gratitude, and/or offering additional support if needed - Meet department-led objectives by being successful in all performance metrics put in place by leadership - Embody the brand values of Halfdays, and contribute to a positive team environment and culture ## Who you are **Qualifications:** - 1+ years of prior CX experience in a customer-centric e-commerce business - Working knowledge of Shopify or similar e-commerce platform - Working knowledge of Gladly or similar customer support system - Practical knowledge of customer service best practices - Excellent data entry skills - Empathetic and personable phone etiquette - Ability to maintain a calm and collected demeanor, even in stressful situations - As this is a seasonal, customer-facing role, open availability during the holidays is a must! **You’ll love this job if:** - You love to solve problems and help others - You have a genuine interest in building relationships with people and fostering a sense of community - You have excellent verbal and written communication skills - You have a keen eye for detail - You adapt to change quickly, and can effectively prioritize tasks in a fast-paced setting - You are able to collaborate internally with other team members while also working independently - You love to learn, ask questions, and embrace new experiences - You have a 'can-do' attitude and approach new challenges with a positive outlook ## How we work - In-office in Denver with flexibility to work from home periodically. - Collaborative, fast-paced, and deeply cross-functional. ### Perks + Benefits - Company paid parking - Free Halfdays products for each season At Halfdays, we know that outdoor enthusiasts come from all different backgrounds, and we are here to support them by having a diverse team. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. ## Apply for this position First Name \* Last Name \* Email Address \* LinkedIn URL \* Resume (PDF) \*Click to upload your resume #### Additional Questions In your opinion, what is the single most important quality that makes someone successful in a customer-facing role? \* 0 / 250 words Submit Application Need help with your application? Let us know. Halfdays Own the Mountain Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device + Shopping in a different location? 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